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Shipping & returns

Your health is priceless. aswaaq Retail LLC company is HACCP certified, that is why all of our products are carefully chosen and are passed through quality checkpoint before packaging and delivering.

We guarantee the delivery of a high quality and fresh products by a well-trained and skilled staff using our refrigerated vehicles. As we are in aswaaq Retail LLC realize the value of time we will delivery your order on time.

Delivery is free of charge for all orders, Paid parking in the customers location will be paid by the customer, Placing orders is available 24 hours a day, 7 days a week.

Delivery timing are from 7:00 AM to 3:00 PM.  Delivery will be within the next 48 hours from placing the order.

The order will be confirmed via sending an e-mail to the client’s registered e-mail address.

In case of non-availability of any requested items or there is any problem stops us from the delivery, the client will be contacted through registered phone number and an e-mail will be sent accordingly.

 

Return and Refund Policy:

aswaaq Retail LLC Return and Refund policy helps you to understand the overall process of returning your purchased products including the terms of successfully completing this process.

All returns are subject to aswaaq Retail LLC return and refund policy. if you are not satisfied with your purchase for any reason, you can always opt for an exchange or refund within 5 days; provided the product/s are unused and returned in its original condition. 

  1. aswaaq Retail LLC will accept the returned items under the below terms & conditions:
  2. You must submit the original receipt when you claim a refund or exchange within 5 days.
  3. The original packing should be returned undamaged and in resale condition.
  4. Exchange or refund can be done through aswaaq Retail LLC corporate team, Customers are not allowed to do the refund in aswaaq Supermarkets by them-selfs.

Below items can be accepted for return only with the same delivery driver on the spot:

  1. Frozen items
  2. Butchery & Poultry items. (Fresh Meat, Fresh chicken,… etc.)
  3. Fishery items.
  4. Newspaper, Magazines, Books & CDs.
  5. Prepaid Cards (Salik, NOL, Etisalat & Du).